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Intake Specialist

Department: Ark Awakenings NW Studio
Location: Phoenix, AZ

PSA BEHAVIORAL HEALTH AGENCY IS A TOBACCO-FREE WORKPLACE AND DOES NOT HIRE TOBACCO USERS.

POSITION: Adult and Youth Intake Specialist   

Job Summary

PSA Behavioral Health Agency is a private, non-profit behavioral health agency dedicated to the treatment and recovery of individuals with mental health challenges who may also suffer from substance abuse, trauma, and/or other behavioral health issues. PSA Art Awakenings is a psychosocial rehabilitation program in a therapeutic open art studio environment. Studios throughout Arizona offer therapeutic programs in a supportive setting to promote mental health, personal growth and recovery, vocational training, and physical wellness through the performing and visual arts. 

The Intake Specialist coordinates intakes for PSA Art Awakenings. Follows up with referral sources to ensure referral packet is complete. Completes outreach tasks to engage adults in the program. Communicates with clinical teams to ensure coordination of care for participants.  

PSA Behavioral Health Agency has determined this is a safety sensitive position.  Because this is a safety sensitive position and in accordance with its drug testing policy, PSA reserves the right to exclude or remove a person from this position if PSA believes in good faith that the employee's current use of any drug, legal, prescribed by a physician or otherwise if the drug could cause an impairment or otherwise decrease or lessen the employee's job performance or ability to perform the job duties. Employees are obligated to inform PSA of any current drug use that could impair or otherwise decrease or lessen the employee's job performance or ability to perform the job duties. 

  

Essential Functions 

  •   Manage the intake process: verify packet material is complete from referring agency and verifying eligibility for program.  
  •   Enter participant information into the electronic medical record system, pay special attention to maintain accurate information. 
  •   Complete applicable information in electronic medical record system from referral to intake.  
  •   Provide psychosocial rehabilitation services to adults with a diagnosis of a serious mental illness. 
  •   Conduct and document individual enrollments into the program, including collecting information for the creation of a psychosocial assessment. 
  •   Oversee the health, safety and welfare of clients in the program. 
  •   Develop individualized treatment plans in coordination with clients' clinical teams and individual service plans. 
  •   Develop and maintain effective working relationships with community agencies, case managers and clinical teams. 
  •   Assist clients in identifying and pursuing realistic treatment goals. 
  •   Conduct and document continuing assessments of client functioning. 
  •   Maintain client records and other documentation according to agency standards. 
  •   Provide emergency face to face counseling and/or crisis intervention as needed to avert or in response to client needs. 
  •   Complete documentation within the identified time frame.  
  •   Attend supervision and training to attain the amount of hours as required by state licensing standards. 
  •   As requested, participate in program and organizational events and functions.  
  •   Provide back up to other staff as needed and/or as assigned. 
  •   Provide intake at Adult Studio, Youth Studio, or Mobile 
  •   Other duties as negotiated.  

  

Qualification Requirements

Education/Experience 

  •   Bachelorís degree in Social Work, Counseling, Psychology or a related human service field. 
  •   Behavioral health experience/education to qualify as a Behavioral Health Technician (BHT) 
  •   Relevant experience requirements may be decreased if the incumbent holds a Master's degree in Social Work, Counseling, Psychology or a related human service field. 
  •   Bilingual preferred but not required. 
  •   Current and valid certification in first aid and cardiopulmonary resuscitation and valid driverís license 
  •   Five-year MVD Report that meets the agencyís auto insurance carriers coverage requirements 

Knowledge of:  

  •   Business equipment, computers, computer software and office procedures. 
  •   Special needs and characteristics of the client population. 
  •   How to manage and maintain medical records in accordance with clinical and legal guidelines. 

  

Skills: 

  •   Excellent interpersonal and communication skills. 
  •   Ability to develop and implement treatment plans within the framework of a clinical team. 
  •   Ability to organize projects, prioritize workflow and complete multiple tasks simultaneously and accurately. 
  •   Demonstrated ability to exercise independent judgment, initiative and tact in dealing with management, supervisors, and staff. 
  •   Capable of using judgment and tact in dealing with youth, families, clinical teams and other stakeholders. 
  •   Ability to maintain confidentiality. 
  •   Engage program participants, family members/caregivers in a consistently respectful manner.  
  •   Complete accurate and thorough assessments by collecting information from youth and families/caregivers. 

  

Physical Requirements

Lifting/Pushing/Pulling: 

Must be able to lift and carry boxes/packages up to 50 pounds as needed. Must be able to push and pull file cabinet/desk drawers open and closed daily. 

  

Body Positions/Movements: 

Sits in a chair at a desk for extended numbers of hours each workday: moves from office to office. Must be able to retrieve items/supplies on overhead shelves and bend/stoop to reach files located in bottom file cabinets. 

  

Hand Use/Sense: 

Manual dexterity sufficient to use calculator, telephone, keyboard and various office machines on a daily basis and be able to write. Must be able to communicate both in person and on the telephone, enter information on the computer and read various instructions. Be able to read numbers, reports, and computer terminals. 

  

Operating an agency motor vehicle, other vehicle, equipment, machinery or power tools.  

  

Mental Requirements

Must be able to analyze many variables and choose the most effective course of action. Personal maturity is an important attribute. Must be able to resolve problems, handle conflict and make effective decisions under pressure. Ability to give, receive, and analyze information, prepares written materials, and articulate goals and action plans. Ability to do simple math calculations, input data into the computer, and analyze data as requested. 

Must be able to apply problem solving and follow protocols as explained in the event of a vehicle emergency or medical emergency with passenger. Must be able to recognize when participant may be in need of additional support or assistance from clinical staff. 

  

Equipment to Be Used

Must be able to operate computer and other office machines such as fax, calculator, telephone, copy machine. Must be able to operate 6-15 passenger van, security club, if applicable. 

  

Working Conditions

Works in a typical office setting. Usually works in office setting or vehicle during transport of clients.

For issues or questions applying for positions, please call HR at 602-995-1767

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